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Monday - Saturday 9 to 5, and Sunday 11 to 3

Returns policy

If you are not satisfied with the goods supplied a return will be accepted provided we are contacted within 10 days of receipt. Postage will be refunded at Second Class postage rate for faulty items or mistakes made by us. Please contact us for advice on returning the products supplied before despatching them.

 

Cancellation policy

Right for you to cancel your contract

You may cancel your contract with us for the goods you order at any time up to the end of the 21 days from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

 

You cannot cancel your contract if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.

 

To cancel your contract you must notify us by telephone, email, or in writing.

 

If you receive an item that you did not order, please notify us as soon as possible.

 

If you have received the goods before you cancel the contract then you must send the goods back to us at your own cost and risk in the original packaging and condition. Our returns address is:

 

The Toy Box (Saffron Walden) Limited, 5 Market Row, Saffron Walden, Essex CB10 1HB

 

Please pack the items so that they will not be damaged in transit. Include a copy of the packing note included in the package we sent to you and a brief note of the reason for return.

 

Once you have notified us that you are cancelling your contract, any sum debited by us from your payment card will be re-credited to your account as soon as possible. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

 

Cancellation by us

We reserve the right to cancel the order if:

 

   - We have insufficient stock to deliver the goods you have ordered

   - We cannot obtain payment

   - A product, price, or offer description fault has been identified

   - We do not deliver to your area

 

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

 

We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Online shopping returns and cancellations